Longhorn Paranormal Shipping Policy

Thank you for shopping with Longhorn Paranormal! We are committed to delivering high-quality, custom-made merchandise to our valued customers. Please carefully review our shipping policy to understand the process and ensure a smooth delivery experience.

Made-to-Order Production

All merchandise from Longhorn Paranormal is made to order. This means that items are crafted individually to meet our high standards, which may require additional processing time. Production times vary based on the specific item ordered and current demand, but we strive to complete orders as quickly as possible. Once production is finished, your order will be prepared for shipment.

Shipping Options

We ship orders via USPS Ground or UPS Ground by default. These methods provide reliable ground shipping with standard delivery times, typically between 3-7 business days depending on your location within the United States. If you would like your order sooner, we offer alternative shipping options at checkout, which may include expedited shipping methods through UPS, USPS, or other carriers. Please note that selecting an expedited method may increase shipping costs.

Tracking Your Order

As soon as your order ships, you will receive an email notification with a tracking number. This tracking information allows you to monitor your package’s journey from our facility to your doorstep. Please keep an eye on the tracking updates provided by the shipping carrier, as they will give you the most accurate information on your order’s location and estimated delivery date.

Responsibility and Liability

Longhorn Paranormal is dedicated to ensuring your order is processed and shipped promptly; however, once your package is in transit with the shipping provider, it is beyond our direct control. We are not responsible for any lost, stolen, or delayed packages once they have been shipped. If you encounter issues with delivery, such as a lost or delayed package, we recommend contacting the shipping carrier directly. They can provide further assistance, including initiating investigations or locating misplaced items.

Address Accuracy

Please verify that your shipping address is correct before submitting your order. Longhorn Paranormal is not responsible for shipments that are delayed or undelivered due to incorrect addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately so we can assist, though changes cannot be guaranteed after shipping labels have been created.

International Shipping

Currently, Longhorn Paranormal ships only within the United States. We hope to expand our shipping options to international customers in the future.

Additional Inquiries

If you have any additional questions about your order or shipping process, please feel free to reach out to our customer service team at jenn@longhornparanormal.com. We’re here to assist you and ensure a positive experience with Longhorn Paranormal.

Thank you for your understanding and support of our made-to-order process. We appreciate your patience and commitment to quality as we work to deliver your unique merchandise!